Shipping
We ship across Canada and internationally. Shipping options and fees are calculated at checkout based on your location.
Orders are processed within 1–3 business days. During peak periods, processing times may vary slightly.
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping fees, taxes applied to shipping, and customs fees for international orders are non-refundable.
Yes. Please note that customs duties and international fees are the responsibility of the customer.
Returns
You have 15 days from the date of reception of your order to request a return and send your package back.
Items must be returned:
- Unworn, unwashed, and unaltered
- Free of stains, rips, pulls, hair, fur, or perfume
- With original tags attached
Return shipping fees are not covered by Must Boutique. Postal fees will be deducted from your refund amount.
Regular priced items:
- Refund
- Store credit (+$5 bonus if credit is selected)
- Exchange
Sale items:
- Store credit (no bonus)
- exchange
- No refunds
Final sale items:
Cannot be returned or exchanged.
Includes:
- Accessories (excluding shoes, sunglasses)
- Lingerie (excluding bralettes)
- Swimsuits
- Gift cards
- Home décor
- Items marked “Final Sale”
Certain occasion dresses may be subject to a restocking fee. This will be deducted from your refund or credit if applicable.
- Submit a return request online.
- Write the return number on the provided return sticker and attach it to your package (mandatory).
- Returns are processed within 6 business days of receipt. You will receive a confirmation email once completed.
Our customer service team responds to return requests within 24 hours.
If you do not receive a response, please check your Spam folder or contact us at info@mustboutique.ca
Defective items must be reported within 15 days of receiving your order.
Please email info@mustboutique.ca with photos so we can assist you promptly.
FRANCHISING
Must Boutique offers a turnkey franchise package designed to help you focus on maximizing sales while we support merchandising, inventory management, and store design.
We provide:
- Exclusive Must Boutique® interior design
- ongoing merchandising support
- Weekly (sometimes daily during peak seasons) inventory replenishment
- Real-time IT stock system integration
- Opening team assistance (merchandising, IT, staff training, window dressing)
The estimated investment to open a Must Boutique® franchise is approximately $100,000 USD, depending on store size and location.
- Major urban shopping areas or high-end suburban malls
- Retail surface: 800–1500 sq ft
- Additional 20% stockroom space
- Exclusive Must Boutique® store design
Interior design materials average approximately $20 per square foot (excluding engineering or major construction work).
Entrance fees are available upon inquiry.
The franchise package includes:
- Opening support team
- Continuous supervisor assistance
- Public relations and advertising support
- Merchandise is supplied weekly (daily during peak seasons).
- Inventory is not purchased in large volumes to reduce risk.
- Stores are connected via IT systems for real-time stock monitoring.
- Automatic replenishment is managed based on each store’s unique sales performance.
This information does not constitute an offer or sale of a MUST BOUTIQUE® franchise. Each potential franchisee should independently evaluate the opportunity with advice from business consultants, attorneys, and accountants. The offer of a MUST BOUTIQUE® franchise is by prospectus only.
Certain U.S. states regulate franchise sales, including:
California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin.
If you are a resident of or plan to open a store in one of these states, we will not offer a franchise unless we have complied with applicable registration and disclosure requirements.
For more information, please contact our team.